TERMS AND CONDITIONS

Please read all these Terms and Conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.
If you are not sure about anything, just phone us on +44 7999 398376.

Application

1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).

2. We are Innovic Ltd, a company registered in England and Wales under number 16533528, whose registered office is at 36 Churchway, NW1 2AT.
   Email address: consult@innovic.info
   Telephone number: +44 7999 398376
   (the Supplier, us, or we).

3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Interpretation

• Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.

• Contract means the legally-binding agreement between you and us for the supply of the Services.

• Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order.

• Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order.

• Order means the Customer's order for the Services from the Supplier as set out in the Customer's order or in the Customer's written acceptance of the Supplier's quotation.

• Services means the services, including any Goods, of the number and description set out in the Order.

Services

1. The description of the Services and any Goods is as set out in our website, catalogues, brochures, or other form of advertisement.

2. In the case of Services or Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

3. All Services are subject to availability.

4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer Responsibilities

1. You must co-operate with us in all matters relating to the Services, provide access to any premises under your control as required, and supply all necessary information, licences, and consents.

2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or terminate the Contract with immediate effect.

Basis of Sale

1. The description of the Services and any Goods in our materials does not constitute a contractual offer.

2. We may reject an Order for any reason, although we will try to tell you why.

3. A Contract will be formed only upon the Supplier sending an email to the Customer confirming acceptance, or upon delivery of the Services.

4. Any quotation or estimate of Fees is valid for a maximum of 30 days from its date unless expressly withdrawn earlier.

5. No variation of the Contract can be made unless agreed in writing.

6. These Terms apply only to Contracts entered into by you as a Consumer. If this is not the case, please inform us so we can provide you with a more appropriate contract.

Fees and Payment

1. The fees for the Services, the price of any Goods, and any additional charges are as set out in our current price list or otherwise agreed in writing.

2. Fees and charges include VAT at the applicable rate.

3. Payment must be made within 14 days of invoice. You must pay in cash or by credit/debit card before delivery of the Services unless otherwise agreed in writing.

Delivery

1. We will deliver the Services, including any Goods, within the agreed period or, failing any agreement:

   • For Services: within a reasonable time.

   • For Goods: within 30 calendar days from the Contract date.

2. If we fail to deliver on time, you may require a reduction in Fees or terminate the Contract.

3. If you treat the Contract as ended, we will refund all payments made.

4. We may deliver Goods in instalments if necessary.

5. The Goods become your responsibility upon delivery. Please examine them before accepting.

Risk and Title

1. Risk passes to you upon delivery.

2. Ownership passes only when full payment has been received.

Withdrawal

You may withdraw your Order before the Contract is made without giving a reason or incurring any liability.

Conformity and Guarantee

1. We have a legal duty to supply Goods in conformity with the Contract.

2. Upon delivery, the Goods will:

   • Be of satisfactory quality;

   • Be reasonably fit for any particular purpose made known to us;

   • Conform to their description.

3. It is not a failure to conform if the issue originates from your materials.

4. We will supply the Services with reasonable skill and care.

5. We will provide the benefit of the manufacturer's guarantee (details provided with the Goods).

6. We will provide the following after-sales services:

   • Ongoing technical support and consultation to ensure the delivered design or prototype functions as intended.

   • Minor design adjustments based on client feedback within 14 days of delivery.

   • Guidance on implementation or manufacturing of the provided design.

Duration, Termination, and Suspension

1. The Contract continues as long as it takes to perform the Services.

2. Either party may terminate or suspend the Contract by written notice if the other:

   • Commits a serious breach that is not remedied within 30 days; or

   • Becomes subject to bankruptcy or liquidation.

3. Termination does not affect any remaining rights or liabilities.

Design Responsibility Disclaimer

The Supplier is not responsible for damages or losses arising from the client’s use, modification, or manufacturing of designs, prototypes, or recommendations provided by Innovic unless expressly agreed in writing.

Privacy

1. Your privacy is critical to us. We comply with the UK General Data Protection Regulation (GDPR).

2. These Terms should be read alongside our Privacy and Cookies Policies, available on the Privacy Policy page of our website.

3. We are a Data Controller of the Personal Data we process.

4. We comply with our obligations by:

   • Identifying purposes before collecting data.

   • Processing data only for those purposes.

   • Respecting your rights.

   • Keeping your data secure.

5. For any data privacy enquiries or complaints, email consult@innovic.info.

Successors and Sub-contractors

Either party can transfer the benefit of this Contract to someone else. The Supplier remains liable for its subcontractors.

Circumstances Beyond Control

If either party cannot perform due to circumstances beyond reasonable control, they will inform the other as soon as possible. Obligations will be suspended to a reasonable extent, but Customer rights regarding delivery remain unaffected.

Excluding Liability

We do not exclude liability for:

• Fraud or fraudulent misrepresentation;

• Death or personal injury caused by negligence.

Subject to this, we are not liable for:

• Losses not reasonably foreseeable;

• Business-related losses, as our services are not intended for commercial resale.

Governing Law, Jurisdiction, and Complaints

1. The Contract is governed by the law of England and Wales.

2. Disputes can be submitted to the courts of England and Wales, or where the Customer lives in Scotland or Northern Ireland, to the courts of those regions.

3. We try to avoid disputes and handle complaints as follows:
   If a customer is unsatisfied with the services provided, they should contact us within 14 days of delivery at consult@innovic.info so we can review the issue and work towards a suitable resolution.

Effective Date: October 6, 2025